Custom software & AI automation for SMEs.

Yes. RIT Services GmbH is based in Cologne, Germany, and has owned requirements, architecture and delivery from there since the company was founded in 2020. A dedicated engineering team of full-stack, data, ML and DevOps developers builds alongside on the same review standards, so Cologne is where every project is directed from even though the build itself spans two locations.

RIT Services builds for businesses of every size, with particular depth in small and mid-sized companies (SMEs) — that focus is where most of our 100+ projects across 20+ industries have been, from a single AI phone agent to a full custom software build. Larger organisations work with us too, with the same published pricing and GDPR-first approach either way.

An AI phone agent answers your calls in natural German, around the clock. It books appointments, routes enquiries and handles FAQs automatically, so no customer call goes unanswered, even nights and weekends.

Projects start small and move fast: a working pilot is typically productive within two to four weeks, so you see real results in weeks, not months.

Yes. RIT Services is based in Germany and every integration is GDPR-compliant. On request, solutions run fully on-premise, so your data never leaves your own infrastructure.

Yes. Alongside AI automation, we build custom software and web platforms, from internal tools to customer-facing applications, tailored to how your business actually works.

AI phone agent packages are published: Silver is 500 € per month, Gold 2.500 € and Platinum 10.000 €, all plus VAT, with call charges capped at 0,40 € per minute. Chatbots, process automation and custom software are quoted per project, because scope rather than seat count drives the price. Every engagement starts with a free 30-minute consultation that ends in a written plan and quote.

We have delivered 100+ projects across 20+ industries, including e-commerce, healthcare, real estate, professional services, trades, and legal and tax advisory.

Yes. We build on the systems small and mid-sized businesses already run, SAP and Oracle ERP, WhatsApp Business and your existing CRM, and layer modern AI such as GPT-4, RAG and OCR on top.

An AI phone agent earns its keep on repetitive, structured calls: appointments, opening hours, order status and routing to the right person. Two situations make it the wrong purchase. First, low call volume, because the entry package costs 500 € plus VAT every month whether it answers five calls or five hundred. Second, conversations that are mostly negotiation, distress or regulated advice, which belong with a person who can be held responsible for the answer. RIT Services says so during the free consultation rather than sell a package that cannot pay for itself.

A human answering service handles unpredictable conversations well and is usually billed per call or per minute, so the cost follows the volume. An AI phone agent costs a fixed 500 to 10.000 € plus VAT per month regardless of volume, answers many calls at the same moment without a queue, runs nights and weekends, and writes the result straight into a CRM or calendar. The rough rule: unpredictable and low volume favours the human service, repetitive and high volume favours the agent. Plenty of businesses run both and let the agent take overflow and out-of-hours traffic.

Often yes, but not always, and the answer depends on whether standard software already fits. RIT Services quotes custom development per project after a free 30-minute consultation, and publishes fixed monthly pricing only for the AI phone agent, from 500 € plus VAT. Where an off-the-shelf tool would cover the process, we say so in that consultation. Custom software is worth building when the process is a genuine competitive difference, or when the workarounds around standard software already cost more staff time than the build would.