RIT Services · Köln, since 2020
Custom software development, AI phone agents, chatbots and process automation for small and mid-sized businesses: we build the tools and automate the work, from a customer's first call to the systems running behind it.
Services
Built around how you actually work
Web platforms, internal tools and integrations built around your process, instead of bending your process to fit standard software you have already outgrown.
checked automatically
148 tests, 0 open
Roll back any time
Wired into your existing systems
Never an isolated island
vs. call center
Reachable 24/7
0 missed calls
Never miss a customer call again
Your AI assistant answers every call in natural German. It books appointments, routes enquiries and handles FAQs around the clock, seven days a week.
Customer service that never sleeps
GPT-4 chatbots for your website, WhatsApp Business and social channels. They qualify leads and answer customer questions while your team sleeps.
Warm lead
✓ Budget confirmed
✓ Timeframe: Q3
✓ Decision-maker in chat
○ Location open
Automatic language detection
DE · EN · TR · AR · PL, around the clock
without manual review
1,240 documents / month
Ø 3.2 s per document
New email · brandt-gmbh.de
Classified: invoice
→ Accounting folder
Hours of admin, gone
Let AI take on the work that eats your week: document processing, email triage and data extraction, all running quietly in the background.
Get found before your competitors
AI keyword research, optimised content and competitor analysis that lift your ranking and keep it there.
"b2b process automation"
Position 14 → 3
+11 spots in 6 weeks
of 100
19 / 20 checks passed
Core Web Vitals: good
AI content optimized
14 new keywords found
from competitor gaps
Stack & partners
We build on the systems small and mid-sized businesses already run: SAP and Oracle ERP, WhatsApp Business and your existing CRM. Then we add modern AI on top, including GPT-4, RAG, OCR and semantic search. Every integration is GDPR-compliant and can run fully on-premise.
GPT-4
LLM Engine
Business API
SAP
FI · CO · MM · SD
Oracle
Cloud ERP
Camino
Blockchain
Docker
On-Prem Runtime
RAG
Retrieval-Augmented
OCR
Document extraction
NLP
German language
Vector DB
Semantic Search
Next.js
App Router
DSGVO
EU compliance
A selection of systems from live client projects
Who we are
100+
Automated processes
24/7
AI assistants
40%
Cost savings
GDPR
Compliant
Selected work
Work we designed, built and put into production for airlines, publishers and compliance teams. Every one of these started the same way: the software they needed did not exist off the shelf. Then we added the AI layer on top: assistants that answer from a 25-year archive, automation that clears the routine before anyone touches it.
Web Platform
A web platform built for RIT Services. Full case study to follow.
TypeScript · Web App
A TypeScript web application, currently in active development.
AI Chatbot · RAG
An AI chatbot trained on 25 years of kidsgo.de parenting content using RAG. Natural conversation, available 24/7, every answer cited back to its source.
Blockchain · Aviation
A Web3 trust platform on the Camino blockchain for airlines, airports and ground handlers. Blockchain timestamps, SLA monitoring and a delay-cost calculator.
Compliance · AI
Automated compliance checking powered by AI. Full case study to follow.
The company
Matthias Wessner · Founder & Managing Director
RIT Services was founded in 2020 in Cologne by Matthias Wessner: on one conviction: AI shouldn't be reserved for large corporations. As Managing Director and AI Strategist, he turns AI strategy into roadmaps that hold up in day-to-day operations.
The name
“Rasalhague”, the name in our wordmark, is the brightest star of the constellation Ophiuchus, the Serpent-Bearer. It comes from the Arabic ra’s al-ḥawwā’, “head of the serpent-bearer”: a fixed, guiding star to navigate by.
Why now
AI assistants work around the clock with no holidays, no sick days and no overtime. You invest once and benefit for years.
Whether you get 10 requests a day or 10,000, your AI scales with you. No extra configuration, no new hires.
Customers with questions after hours? Your AI answers at midnight, on Sundays and over the holidays, at the same standard every time.
Move before your competition does. Early adopters bank the efficiency gains while everyone else is still working by hand.
We worried AI would feel impersonal. The opposite is true. Our customers get answers faster and feel better looked after.
Less than four weeks passed from the first conversation to a productive pilot. Very pragmatic, without consultant waffle.
RIT Services helped us build a highly complex blockchain platform for the aviation industry.
The AI chatbot finally makes our 25 years of expert knowledge accessible to every parent.
The AI phone assistant answers every call, even at three in the morning. Our appointment bookings have risen noticeably since.
Your project next
Tell us where the work piles up. We will show you what to build, what it saves and what it costs, before you commit a cent.
FAQ
Everything you need to know about working with RIT Services: what we build, how fast we move, pricing, and GDPR compliance. Can't find your answer? Just reach out.
ContactRIT Services is an AI and software studio in Cologne. We build custom software and AI automation for small and mid-sized businesses (SMEs): AI phone agents, chatbots, process automation and web platforms. Founded in 2020, every solution is GDPR-compliant.
An AI phone agent answers your calls in natural German, around the clock. It books appointments, routes enquiries and handles FAQs automatically, so no customer call goes unanswered, even nights and weekends.
Projects start small and move fast: a working pilot is typically productive within two to four weeks, so you see real results in weeks, not months.
Yes. RIT Services is based in Germany and every integration is GDPR-compliant. On request, solutions run fully on-premise, so your data never leaves your own infrastructure.
Yes. Alongside AI automation, we build custom software and web platforms, from internal tools to customer-facing applications, tailored to how your business actually works.
Pricing is transparent and depends on scope. Start with a free initial consultation: we review your processes, show you where automation pays off, and hand you a concrete plan and quote.
We have delivered 100+ projects across 20+ industries, including e-commerce, healthcare, real estate, professional services, trades, and legal and tax advisory.
Yes. We build on the systems small and mid-sized businesses already run, SAP and Oracle ERP, WhatsApp Business and your existing CRM, and layer modern AI such as GPT-4, RAG and OCR on top.
Industries
Our AI solutions can be used across industries and are already successfully deployed in various sectors.
Book your free 30-minute AI consultation. We look at your processes, show you where automation pays off and hand you a concrete plan.
